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File a Complaint

Even with the best of intentions, planning, and preparation, occasional disagreements arise between REALTORS® or between REALTORS® and their clients.

As civil litigation becomes increasingly costly, it has become more effective to settle such disputes through an alternative means or arbitration — specifically, boards and associations of REALTORS® are responsible for enforcing the REALTOR® Code of Ethics. The Code imposes duties above and in addition to those enforced by law or regulation, which apply only to real estate professionals who choose to be REALTOR® members.

If you feel a REALTOR® has not conducted him/herself in accordance with the Code of Ethics, it is advised that you first discuss the matter with the REALTOR® and the principal broker in his or her firm. If you are still not satisfied after discussing the matter, you may want to pursue the matter by filing an ethics complaint and/or a request for arbitration.

If you wish to file a complaint or would like to receive information on the complaint process, please complete the form below in its entirety. You will receive a response on how and where to file the complaint shortly after your submittal.

If a real estate licensee is not a member of the REALTORS® Association of Maui, you must file a complaint with the State Regulated Industries Complaint Office.

Questions about the complaint process? Contact the Professional Standards Department at (808)270-4619 or
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